THECOOLSTUFFCO is a destination for amazing looking, well-made products from innovative makers. All our items offer quality, craftsmanship, sophistication and performance - and at a great prices! 

Our customers are discerning, important and deserve the best. They want products that are not going to let them down, that look great, and do the job perfectly.

- This is our DNA and what THECOOLSTUFFCO is all about !

We won’t sell a product unless we truly love it. That’s our promise to you. So is the care and attention you’ll receive from our team should you ever have a question or concern. support@thecoolstuffco.com.au

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

If your order is in stock and we process the charges to your credit card, it will usually ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at: orders@thecoolstuffco.com.au 

Our average delivery time is 5-10 days Australia wide.

However, due to some of our warehouses being located in different locations, our products can have varying lead and delivery times. If you have a concern about your specific order, just shoot us a mail at: orders@thecoolstuffco.com.au

Shipping charges are calculated at checkout and depend on what items you have ordered, and where in Australia they are to be sent. Many of our items ship free Australia wide. Express shipping and international shipping will incur extra charges.

Click HERE to see Hat shipping info

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos and relevant information to: support@thecoolstuffco.com.au and depending on which product, we will advise you of the next steps for return/replacement.